Refund policy

If Aura Premium is not right for you, request a full refund within 14 days of your purchase or renewal charge and we will refund it in full — no explanation required.

Refunds are issued to the original payment method. Depending on your bank or card issuer, the funds typically appear within 5–10 business days.

Paddle.com Market Ltd is the Merchant of Record for all Aura digital purchases. Paddle handles billing, invoicing, tax and refunds on our behalf, and appears on your bank statement.

You can request a refund either by emailing us at billing@composeaura.com or by replying to the Paddle receipt you received by email. We forward eligible requests to Paddle the same business day.

Email billing@composeaura.com from the address on your account with your Paddle order or invoice number. That is all we need — we do not ask for a reason.

You may also cancel your subscription at any time from Account → Manage subscription. Cancelling stops future renewals and keeps your access until the end of the period you have already paid for.

Nothing here limits your statutory rights. Consumers in the UK, EU and other jurisdictions with a cooling-off period keep those rights in addition to this 14-day guarantee.

Affiliate purchases made at partner retailers are not sold by us: those returns and refunds follow the retailer's own policy, and we are happy to help you contact them.

Refunds may be declined only where a purchase is fraudulent or the account has abused the service (for example, bypassing rate limits or reselling access).

Billing and refunds: billing@composeaura.com. Anything else: support@composeaura.com. We reply to every message.